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Thread: My chat with Target.com this morning

  1. #1
    Some Freakish Man-Shark
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    My chat with Target.com this morning

    Raymond: Hi! My name is Raymond. How can I help you today?

    Me: I want to give feedback on what happened when I went to the Tustin (Park Ave.) Target last night at approximately 9:15 p.m.

    Raymond: Can you tell me more what happened?

    Me: Shh, I don't need you to keep telling me anything - I will type the whole thing out, so you don't have to keep going "tell me more," or "I'm so sorry" or whatever.

    Me: I finished my shopping at about 9:30 p.m. and had a cart full of stuff. When I went to pay, the only checkout lines that were open were self-checkout lines.

    Me: I don't use self-checkout lines. I know they are a bullshit way for corporations to eliminate paid positions in stores and funnel profits to wealthy people.

    Me: My girlfriend asked the person who was overseeing the self-checkout line about opening a line and checking us out, and he said the store was understaffed so he could help with self-checkout but that was it.

    Me: So this store has obviously already started the process of eliminating human positions. I left my cart (probably about $125 worth of stuff) near the front of the store and walked out.

    Me: I went to the Walmart across the street and bought what I needed.

    Me: So first of all, you can apologize on my behalf to the store workers who had to put back my stuff - mine was the cart with the socks, cat food, body wash, flavored waters, etc.

    Raymond: In this case, I nee to escalate your concern with one of the senior specialist who can further assist you.

    Me: Also, I will not be going back to that store to purchase anything - I would consider it the moral equivalent of crossing a picket line.

    Me: Fine.

    Me: I won't be retyping this though, so share the chat with them.

    Raymond: No problem, hold on please.Please wait while we transfer your chat to the next available agent.

    Laura F is your new agent for the chat session.

    Laura F: Hi! My name is . I'm a specialist in Guest Relations. Please give me a moment to review your contact.

    Me: Fine.

    Laura F: Thank you for sharing your frustration Rick.

    Laura F: Our leadership team will see your entire conversation. We always love hearing from our guests around the country so we can try to make it better.

    Me: No problem at all. I would like for this to be shared up the chain of command, as well as with the relevant people at the store. I would also like to emphasize that the one human employee you had left at the front of the store did just fine. Sorry he didn't have anyone but your shitty robots to talk to up there.

    Laura F: Appreciate you taking the time to bring this to our attention.

    Me: No problem, have a good day, if you are indeed a person. If you are a chatbot, I hope someone infects you with a virus ASAP.

    Laura F: I am a person in Minneapolis, MN.

    Laura F: Have a great weekend!

    Me: Okay, well, good on you then. Have a good one!



    Probably should have posted this in the "pet peeve" thread, I guess.
    Silence in the face of evil is itself evil: God will not hold us guiltless.
    Not to speak is to speak.
    Not to act is to act.

  2. #2
    Rescuer of Rep matskralc's Avatar
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    I'm not sure if shopping at Walmart instead of Target is what I think of when I think of sticking it to The Man, but I get your point.

    I use self-checkout primarily because 1) I don't like interacting with people when I'm shopping and B) the line is generally shorter (if there even is one). I'll occasionally use a cashier line if I spy one that is moving faster than the self-checkout.

  3. #3
    Some Freakish Man-Shark
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    Well, I did need cat food and some of that other crap and it was 9:30 at night. Also, the Walmart folks may have been sad old folks making minimum wage, but they weren't fucking robots. But yeah, going to Walmart isn't exactly striking a blow for the working class.
    Silence in the face of evil is itself evil: God will not hold us guiltless.
    Not to speak is to speak.
    Not to act is to act.

  4. #4
    Factually Unreliable jgross68's Avatar
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    Raymond was most likely a chatbot. Laura was (and, I presume, still is) a real person.

    Shopping at Walmart is something even I won't do.
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  5. #5

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    Target's policy is to clear out the humans doing checkout by a certain hour. I'm not there often enough to know what that hour is. Wal-Mart has the capacity for many lines, both robotic and human, but most of them are usually closed. $15 minimum wage, if you ever get it passed, will accelerate the trend.
    No man's life, liberty, or property are safe while the legislature is in session -- Mark Twain

  6. #6
    Rescuer of Rep matskralc's Avatar
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    Walmart is the only place I can find frozen sausage patties that are the size of an English muffin instead of a half-dollar.

  7. #7
    Rescuer of Rep matskralc's Avatar
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    dola,

    Sorry, I meant 1/2$ !

  8. #8
    skipaway's Avatar
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    Why shop at Target then? You know this form of shopping eliminated all the shopkeepers? If you buy all the things at traditional small shops, you’ll probably get to go to many shops and interacting with many people?

    Supermarkets eliminated tons of jobs, and big box stores also. Target is both.

  9. #9
    Rescuer of Rep matskralc's Avatar
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    One thing I won't do is use the kiosk at McDonald's. One, I can't be bothered to learn how to use it (ping: the getting old thread) but two, my order is the same every time and it's way easier to just glance at the menu and see which number the double quarter pounder with cheese meal is and say "#2, no pickles, regular Coke to drink".

  10. #10
    mlyons's Avatar
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    So, you think it's better to have four or five people working minimum wage without benefits (Wal-Mart) than one person doing so and a couple of extra people behind the scenes making living wage (as I'd assume the repair and logistics people that Target needs to keep self-checkout kiosks working are)?

    One thing this country has no shortage of right now is shitty low-wage jobs that aren't quite full time. I personally think eliminating as many of those as possible is a good thing.
    Things can always be worse.

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